by Tom Hodgkinson. Anyone read it? It's been a good read so far.
I could quote the whole book, so farThe commercial world, then, treats us like celebrities - 'Because you're worth it,' it says. It flatters and kowtows to us and keeps on doing so right up until the moment when we hand over our credit-card details. Then we are cast aside and condemned to a purgatory of being held in a queue on a customer service line for all eternity. What fools we are.
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